Reach our support team for account questions, transfer issues, or anything else. We typically reply within a few hours — and we're online around the clock.
One Sterlox Plaza, Suite 400
New York, NY 10001
24/7 — every day of the year
Existing customers get priority response by logging in and messaging us directly from the dashboard.
Log in to message support →Fill in the form and our team will get back to you shortly. The more detail you give us, the faster we can help.
One Sterlox Plaza, Suite 400, New York, NY 10001. Drop by for in-person account support — appointments recommended, but not required.
Most questions get resolved through one of these without needing the form above.
Talk to a real support agent in-app, no bots in the loop. Typical wait under 2 minutes.
Open live chat →Step-by-step guides for the things people ask about most — transfers, cards, verification.
Browse help articles →See a transaction you don't recognize? Flag it immediately — our team responds within the hour.
Report an issue →Most emails get a reply within a few hours. Live chat is usually fastest, with a typical wait under 2 minutes during business hours and slightly longer overnight.
Use the "Report fraud" option above or freeze your card instantly from the app. Our fraud team responds within the hour and will walk you through next steps.
Yes — our New York office welcomes walk-ins during business hours, though booking ahead means a shorter wait. Outside business hours, chat support stays open 24/7.
No, the form on this page works for anyone. But if you're an existing customer, logging in first lets our team see your account context and resolve things faster.
Open an account first — you can always reach us once you're set up.
Open an Account